FAQ Categories

• Account Management

  • Registration
  • Password
  • Payment
  • Coupons & Discount Code
  • Membership

• Shopping Agent Service

  • User Guidance for Shopping Agent
  • General Terms for Shopping Agent(Chinese & English)
  • Superbuy Flash Sale Products
  • FAQ for agent shopping

• Forwarding Service

  • User Guidance for Forwarding
  • Parcel forwarding services agreement
  • FAQ for forward shipping

• Service

  • Standard Service( Free)
  • Product Value-added Service
  • Parcel Value-added Service
  • Remarks on Shopping & Warehouse

• Shipping & Logistics

  • Introduction to logistics routes
  • Mail Restrictions
  • Search Logistics
  • Customs matters

• After-sales Service

  • Insurances & Commentary
  • Parcels return
  • Items in abnormal conditions
  • After-sales considerations
  • Complaints

• Superbuy Affiliate

  • Overview of Superbuy Affiliates
  • Superbuy Bonus

• Glocalization Program

  • Glocalization Program