User Guidance-superbuy

Select Item

Step1

Method 1

Choose products from Hong Kong and Chinese ecommerce websites and copy the link of your desired item. For how to choose products from Chinese onine marketplaces, read A Beginner's Guide to Buying from Chinese Online Marketplaces.

TIPS

1、Available for Taobao, Tmall, JD, No.1, VIP Shop, Dangdang, Amazon China, 1688 and Hong Kong ecommerce website.
2、Unable to search items? Try our Expert Service

Method 2

Search by product name on Superbuy and choose among the results from Taobao, Tmall, and JD.com.

Submit Order

Step2

You may

Select item's colour, size, and quantity, then add to shopping cart or check out.

TIPS

1、Please be advised that risks will be reminded since some items are restricted for international delivery.
2、We advise you to understand all risks related to products purchased on 1688. Please refer to Superbuy's 1688 shopping agent notice.
3、Most of the products from 1688 have minimum order in quantity. Please refer to the minimum order of quantity of the supplier.
4、For products from Hong Kong e-commerce website, please choose method 2 (i.e. fill in product information to submit your order).

Fill in product information and submit your order (E.g. Shopping agent service of Hong Kong ecommerce websites)

Note: Choose Guangdong Warehouse for products from China and Hong Kong warehouse for products from Hong Kong websites.

Step3

Pay for Item(s)

Choose payment method and pay for the item and Chinese local delivery fee.

TIPS

Available for multiple currencies.
Payment Methods: Credit Cards, Wechat, Alipay, Chinese Debit Cards, Bank Tele Transfer.

Step4

Superbuy Purchase

Our shopping agents will contact the seller and purchase your ordered items.

TIPS

During the purchasing process, you can click ‘order enquiry’ to contact our shopping agents for any further details, and they will contact you via email or message if needed, i.e. some information is needed to be completed by you.

Step5

Superbuy Inspection and Storage

Quality inspection will be carried out and items will be stored in the warehouse. You can visit ‘User Center’ –‘My Warehouse’ to view the item once it is stored.

TIPS

1、Once the item has arrived to our warehouse, a series of quality inspection will be carried out and the photos will be taken for you to view them. We will contact you immediately if there are any problems.
2、Products purchased from 1688 has a different set of quality control standard, please refer to Superbuy's Shopping Agent User Manual.

What do you do next?：: 1、Send the stored items overseas (Step 6 – 9)，; 2、Or purchase more and send them all together (Repeat Step 1-5, then Step 6 -9); TIPS
1.We provide 90 days free storage service for your items.
2.Stock up and consolidate them to ship overseas in order to save shipping fee.

Learn More

Description of International Delivery Service：: 1. We can deliver your items to over 200 countries and regions worldwide with various delivery methods.; 2. International delivery service is operated by our designated third party. Unfortunately, we are unable to fully control the processed time, item restrictions, custom tax, etc. However, we will try our best to assist you for any issues happened during delivery.

Submit for Delivery
Visit ‘My Warehouse’ and select items then submit for delivery. Fill in delivery details and choose the recommended type of delivery.
Step6
Tips
1.Some items may be restricted with a certain type of delivery. However, we have selected a few recommended types of delivery for you to choose from the list.
2.We provide additional services such as package removal, package reinforcement, insurance, etc. Please inform us under remark and we will follow your request.
Pay international shipping fee deposit
Select payment method for the international shipping fee deposit and customs fee.
Step7
Tips
1. The international shipping fee deposit is calculated according to the product's estimated weight, the selected shipment method, and the destination.
2. The final shipping fee will be calculated according to the package size and weight verified by the shipping company. If there is a discrepancy between the final shipping fee and the deposit, the amount of difference will be returned to your Superbuy account after the product is shipped
Superbuy Delivery
Consolidate and pack items, reinforce package, weight and send out for delivery.
Step8
Tips
You can track the parcel via ‘User Center’ – ‘My Parcel’ after it is sent out.
Waiting for your package to arrive
You can track your package and follow its shipping progress on the “My Parcel” page.
Step9
Tips
There is always the possibility that accidents may happen during international package shipments. Such circumstances include delays, confiscation, taxes, package damage, missing packages and more. Superbuy cannot control or prevent accidents that may happen when your package is in the hands of a third-party logistics company or the customs, nor will we be able to guarantee the service quality of other companies not affiliated to Superbuy. However, we aim to provide the best service possible to our customers and will inform you beforehand of the shipping situation for each shipping route or country you select and do everything we can to aid you if problems occur.
Delivered & Review
Once you have received the parcel, you can confirm the delivery via‘User Center’ – ‘My Parcel’. If you have any question regarding to the parcel, you can also choose the relevant parcel and apply for after-sales service.
Final Step
Tips
Once you completed the review, credit will be earned. Don't forget to earn credit as it can be used to deduct the international delivery fee.